VanityFur Dog Grooming TERMS & CONDITIONS 2018
please read before booking your dog in for an appointment as you will be accepting these terms & conditions
1.0 DOG GROOMING All clients are required to complete and sign the Declaration form. All your data is confidential and will not be shared with any third party without prior consent, as per the DATA PROTECTION ACT 1998.
1.1 YOUR PET’S HEALTH AND WELFARE Please inform us of any changes in your pet’s health or temperament or your personal details to allow us to continue to provide a service tailored to your pet’s need’s. Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment & you will pay veterinary cost for it & any future costs.
. 1.2 GROOM FEEDBACK You will be given feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you or Vanityfur Dog grooming leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.
1.3 PRICING Starting prices are for pets: • That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed) • Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing) You can reasonably expect to pay more than the starting price for: • Matted, poorly maintained &/or overgrown coats • Pets which are difficult to manage or uncooperative during grooming • Overweight pets or oversized for the breed standard • Timid, anxious or nervous pets, which require frequent breaks & may need special handling These cost more time, labour &/or product. The costs are passed on to you. If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet or when your pet is returned back to you
1.4 PHOTOGRAPHS. Your pet may be photographed before, during or after its groom. Photographs may be used on the Company website, social media and/or other printed materials. Please let us know if you prefer you pet not to be photographed.
1.5 TIME KEEPING Please be punctual. We work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. We do not double book appointments; a no-show is lost income. We also offer a free appointment reminder; by text or phone. Just tell us your preference. Most grooms take between 1 – 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet or the time your pet is finished. It is advisable not to enter the mobile salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections will incur an extra charge of £5 every 15 minutes or part of. Please call us ,if you are running late. We understand that from time to time unforeseen circumstances may arise. HOWEVER … Clients arriving more than 20 minutes late for their appointment will be considered a missed appointment and will have to re-book, this will incur a charge of 50% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with us when booking. If your pet is collected after closing time a late pick up and/or sitting fee of £5 per 15 minutes or part of applies. If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.
1.6 CANCELLING YOUR DOG’S APPOINTMENT we respectfully request 24 hours’ notice if you need to cancel your pet’s appointment. The slot can then be resold.
1.7 NO-SHOWS & LATE CANCELLATIONS (OF LESS 24HRS NOTICE) unless cancelled within 24 hours’ notice you will incur the charge of the groom.
NEGLECTED & MATTED COATS
In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, Vanityfur Dog grooming, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk. Any humane de-matting will be undertaken solely at our discretion, in compliance with the ANIMAL WELFARE ACT 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 20 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat. You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shave down consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shave down costs are payable in full at the time you collect your pet.
1.9 AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT We reserve the right to refuse to groom any pet at risk of harming us or itself. If your dog is accepted for grooming & displays aggression that we have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.You must inform us prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services. Your attention is drawn to the DANGEROUS DOGS ACT 1991, which holds owners liable for bites and injuries caused by their dogs.
. 2.5 ILLNESS In the event your pet or pets show signs of illness, we will contact you or your emergency contact immediately to discuss the situation. We accept no liability in the unlikely event your pet becomes ill or dies during their stay as they are kept in a safe environment that is kept clean. All pets are left entirely at the owner’s risk.. We will not be held responsible for any illness
2.6 VETERINARY TREATMENTS If your pet requires veterinary attention, we will transport your pet free of charge to our vet. We will follow the advice of the vet regarding the treatment of your pet(s) and any vet’s fees will be charged to you, the owner. Your pet will be treated under your name and address. Payment for vet’s fees is due when you collect your pet. Ill animals may be moved into a staff’s house so that we can keep a close eye on them and provide better care .If your animal is receiving treatment for any ongoing illness it may still be able to board with us providing you have a letter from your vet stating that the animal does not pose a risk to other animals. All medication needed must be clearly marked with pets name and dosage instructions.
2.7 LIABILITY Small animals can sometimes pass away suddenly, so in the highly unlikely event your pet passes away during their stay, we will contact you or your emergency contact immediately and will do our utmost to follow your wishes. We do not accept any liability for any death occurring our premises or van .